Refund Policy
Last updated: September 30, 2026
Digital Products
OpsHeading products are customized digital materials generated using information provided by the customer. Because generation begins after purchase and the resulting files are customized for the customer's business, purchases are generally final once generation has begun.
Generation or Delivery Problems
If a technical problem prevents your purchased materials from being generated, downloaded, or delivered, contact us so we can attempt to correct the problem or provide replacement files.
Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase or were charged incorrectly, contact us so we can investigate and correct any verified billing error.
Refund Exceptions
When we cannot successfully provide the purchased product because of a failure of the OpsHeading service, we may issue a replacement, regeneration, or refund as appropriate. Nothing in this policy limits any rights or remedies that cannot legally be waived.
Customer-Provided Information
Refunds are not ordinarily provided because of inaccurate, incomplete, or incorrectly entered customer information. Customers should review their answers before submitting an order.
Contact
If you experience a problem with an order, contact OpsHeading with the email address used for the purchase and enough information for us to identify the order.